PRende Terms of Use

Effective: May 9, 2026 · Last updated: June 15, 2026

1. Acceptance of the Terms

By downloading, installing, or using the PRende mobile application (the "App"), you agree to be bound by these Terms of Use (the "Terms"). If you do not accept these Terms, do not use the App.

PRende is operated by SENDA LLC ("we", "Senda"), a limited liability company located at 410 Avenida Montesol, Ste 14 #2078, Fajardo, Puerto Rico 00738.

These Terms are a legal agreement between you and Senda LLC.

2. Important Notices — Please Read Them

PRende is a tool designed to help you document electric-service interruptions and prepare formal claims to LUMA Energy and the Puerto Rico Energy Bureau (NEPR). Please understand the following before using the App:

2.1 PRende is NOT a legal service

PRende is not a substitute for the advice of an attorney. The documents the App generates are templates based on the regulatory framework published by the relevant agencies; they do not constitute legal advice. If your situation is complex, consult an attorney.

2.2 PRende is NOT affiliated with LUMA, AEE, or the government of Puerto Rico

Senda LLC is a private, independent company. We do not represent, and are not endorsed by, LUMA Energy, the Electric Power Authority (AEE), the Puerto Rico Energy Bureau (NEPR), the Independent Office of Consumer Protection (OIPC), the Department of Consumer Affairs (DACO), or any other government agency.

2.3 We do not guarantee results

Using PRende does not guarantee that your claim will be accepted, processed favorably, or resolved in your favor by LUMA, NEPR, or any other entity. Deadlines and procedures are set by the relevant agencies, not by us.

2.4 You are responsible for the accuracy of your information

The information you enter into the App (receipt data, incident narrative, prior complaint numbers, etc.) is supplied by you. You are solely responsible for the accuracy of that information. Submitting false information to LUMA or NEPR may carry legal consequences.

2.5 Outage information

The outage map is built from voluntary reports by other users. It is not an official source of the state of the electric system. For official information about planned interruptions or utilities, contact LUMA Energy directly.

2.6 The outage evidence in your claims is not verified

When you generate a claim, the App may include a "Suplemento PRende" with the history of your own outage reports near the affected property, as supporting evidence. That history is generated by you and is not independently verified; we do not warrant its accuracy or completeness. Nor do we guarantee that LUMA, NEPR, or any other authority will accept the document or the evidence it contains. You are solely responsible for the accuracy of everything you certify and submit to them.

2.7 "Mi Hogar" depends on third-party systems

The automatic outage detection in "Mi Hogar" depends on third-party equipment, accounts, and services (your energy system, your monitoring provider, your internet connection) that we do not control. We do not guarantee that it is instantaneous, continuous, or error-free, and it is not a substitute for your own judgment during an emergency. You may connect only systems and accounts that you own or are authorized to use. If your equipment is leased or managed by another company (for example, Sunrun), that access may be controlled by your provider. PRende is not affiliated with SolarEdge, Victron, Tesla, Home Assistant, or any other energy or monitoring provider, and your use of those services is governed by each provider's own terms.

3. Description of the Service

PRende offers the following main functions:

Outage reporting and map: lets you report the state of electric service from your location, view a map of recent reports from other users, and see a summary of your own outages and of your neighborhood that you can share.
Claim generator: helps you prepare the PDF document needed to file a claim with LUMA. If LUMA denies your claim or does not respond within the applicable deadline, the App can also help you prepare an escalation complaint (querella) before the NEPR from your claim tracking.
Claim tracking: helps you follow up on the claims you have filed, including reminders of relevant legal deadlines.
Hurricane Mode: an emergency-preparedness section with a checklist and a "Vault" where you can store photos of your home, your documents, or any damage, backed up to the cloud so they survive the loss of your device and can be exported as evidence.
Mi Hogar: lets you connect the monitoring of your own energy system (for example Home Assistant, SolarEdge, Victron, or Tesla Powerwall) so PRende can automatically detect when your home loses power and log it as evidence. Connecting and monitoring your own home is free and includes inviting one person to a family group; with the Mi Hogar+ subscription (see Section 5) the group grows to 6 people, in which the Holder sees the status of the homes that members connect, and members see only their own. This feature depends on third-party systems (see Section 2.7).
Support and diagnostics: lets you contact our support team directly from the App.
Notifications: the App may send you notifications, including proximity alerts when several people near you report an outage, severe-weather alerts (hurricanes, storms, or floods) based on National Weather Service alerts, and reminders of your claim deadlines. You can enable or disable them from your device settings.

Some functions require an account and/or an in-app purchase (see Section 5).

4. User Account

4.1 Anonymous accounts

The first time you open the App, we automatically generate an anonymous account so you can view the map and report without registering. Your data (outage reports, claims, photos) is stored in our cloud infrastructure associated with an anonymous identifier. If you lose or change devices without linking an account, we will not be able to recover that data. To keep and sync it across devices, link an account (see Section 4.2). In addition, anonymous account data is automatically deleted after 30 days of inactivity.

4.2 Linked account

To make in-app purchases or sync your data across devices, you need to link an account using one of the following identity providers:

Google account
Apple ID (on Apple devices)

Sign-in is handled by the provider you choose; PRende does not create or store passwords. If you discover unauthorized access to your Google or Apple account, contact that provider and write to us at support@sendapr.com.

4.3 Truthful information

You agree to provide truthful and current information when creating your account. You may not impersonate another person or create accounts with false information.

4.4 Minimum age

You must be at least 13 years old to use the App. If you are between 13 and 18 years old, you must have the consent of your parent or legal guardian.

5. Purchases and Subscriptions

5.1 Available products

The App is free and supported by a banner ad (see Section 5.5). We offer the following optional purchases:

One claim (consumable, one-time): grants you the right to generate and save one (1) claim and also removes ads permanently.
Remove ads (one-time, permanent): removes the banner ad. Does not grant claims.
Mi Hogar+ (auto-renewable subscription): unlocks the family group (up to 6 people), removes ads for the whole group, and includes up to six (6) claims per year (one per connected home). See Section 5.6.

Prices are shown at the time of purchase within the App.

5.2 Payment processing

All payments are processed through the Apple App Store (on iOS) or the Google Play Store (on Android). Senda LLC never receives or stores your credit-card data directly.

Refund policies, subscription management, and any other billing-related matter are the responsibility of Apple or Google, as applicable. If you need a refund, you must request it directly through your store.

5.3 Purchase recovery

Purchasing a claim requires that you link an account (Google or Apple) before buying so that it is protected and can be recovered on another device or after reinstalling the App. For any purchase —including Remove ads— to be recoverable, you must have a linked account; you can restore it from your profile menu ("Restore purchases"). If you buy without a linked account and then lose access to the device —or your anonymous account is deleted due to inactivity (see Section 4.1)— we will not be able to restore the purchase.

5.4 No refund for use of the document

Once you have generated a claim PDF, whether or not you have filed it with LUMA or NEPR, we consider the service consumed. We do not grant refunds for claims already generated, unless applicable law requires it.

5.5 Advertising

The free version of the App shows ads served by Google AdMob. To show them, AdMob may use your device's advertising identifier and other device data and, if you authorize it, personalize the ads. What is collected and how to control it is described in our Privacy Policy and in Google's policies (https://policies.google.com/technologies/ads). You can remove ads with either of the purchases in Section 5.1.

5.6 Auto-renewable subscription (Mi Hogar+)

Mi Hogar+ is an annual auto-renewable subscription.

Length and price: the period is one (1) year. The price is shown in the App at the time of purchase (as of this edition, US$9.99 per year, or its equivalent in your local currency).
Automatic renewal: the subscription renews automatically at the end of each period and is charged to your Apple App Store or Google Play account, unless you cancel at least 24 hours before the end of the current period.
How to cancel: you can manage or cancel the renewal at any time from your store account settings (Apple or Google). Cancellation takes effect at the end of the period already paid; you keep access until that date.
Refunds: we do not grant refunds for periods already started, nor partial refunds, unless applicable law or the store requires it; refund requests are handled through Apple or Google.
Included claims: the subscription includes up to six (6) claims per year (one per connected home). Unused included claims do not roll over or transfer to a new period.

6. Acceptable Use

By using the App, you agree NOT to:

Intentionally report false or misleading information to alter the outage map.
Attempt to abuse the system through scripts, bots, or mass reports designed to artificially inflate the appearance of outages.
Use the App to harass, intimidate, or defraud another person or entity, including LUMA Energy, NEPR, or other agencies.
Attempt to access parts of the App that are not publicly available, or attempt to compromise the security of Senda's or its providers' servers.
Reverse-engineer, decompile, or attempt to extract the App's source code, except to the extent the law expressly permits.
Use the App to violate any applicable law, including privacy, intellectual property, and telecommunications laws.
Connect in "Mi Hogar" any system, account, or credential that is not yours or that you are not authorized to use, or add people to a family group without their consent.

We reserve the right to suspend or cancel the access of any user who violates these Terms, without prior notice.

7. Intellectual Property

7.1 Our property

The App, including its source code, design, logos, text, graphics, and all related materials, is the property of Senda LLC or is licensed to us. These materials are protected by copyright, trademark, and other intellectual property laws.

7.2 Your content

You retain ownership of the information you provide (receipts, incident narratives, digital signatures, etc.). By using the App, you grant us a limited, non-exclusive, royalty-free license to process that information for the sole purpose of providing you the service. When you upload a photo of a receipt, it is processed by a third-party artificial-intelligence service (Google Gemini) to automatically extract its data; see our Privacy Policy for more details.

7.3 Your digital signature

If you choose to sign your claim digitally, we use the image of your signature only at the moment of generating your PDF document: it is embedded into the PDF and we do not retain it on our servers as a separate file. We will not use your signature for any other purpose nor share it with third parties beyond the technical-infrastructure providers described in our Privacy Policy.

8. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SENDA LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO:

Warranties of merchantability,
Warranties of fitness for a particular purpose,
Warranties of non-infringement,
Warranties that the App will operate without interruptions, errors, or data loss,
Warranties related to the outcome of any claim you file with LUMA, NEPR, or another authority.

We do not warrant that the information shown on the outage map, the outage history included in your claims (the "Suplemento PRende"), or any other information presented in the App, is accurate, complete, or updated in real time.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SENDA LLC WILL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages,
Loss of revenue, profits, data, business opportunities, or reputation,
The outcome of your claim with LUMA, NEPR, or any other authority,
Any conduct of third parties (including LUMA Energy, NEPR, OIPC, DACO, other users of the App, or external service providers).

OUR MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE APP WILL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID US FOR THE USE OF THE APP DURING THE PRECEDING TWELVE (12) MONTHS, OR TWENTY-FIVE DOLLARS (US$25.00), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Senda LLC, its members, employees, and agents, from any claim, damage, loss, cost, or expense (including reasonable attorneys' fees) arising from:

Your use of the App,
Your violation of these Terms,
Your violation of a third party's rights,
The submission to LUMA, NEPR, or another authority of information that turns out to be false or misleading.

11. Modifications to the App and the Terms

11.1 Changes to the App

We may modify, suspend, or discontinue parts of the App at any time, with or without prior notice. We will not be liable to you or to third parties for such modifications.

11.2 Changes to the Terms

We may update these Terms from time to time. When we make significant changes, we will update the "Last updated" date at the top of the document and notify you through the App. If you continue using the App after the changes take effect, you accept the new Terms.

12. Termination

You may stop using the App and close your account at any time.

We may suspend or cancel your access to the App if:

You violate these Terms,
Your use causes or could cause harm to other users or to Senda LLC,
We are legally required to do so.

Sections that by their nature must survive termination (such as Disclaimer of Warranties, Limitation of Liability, and Indemnification) will remain applicable.

13. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to its conflict-of-laws principles.

Any dispute related to these Terms or to your use of the App will be submitted exclusively to the courts of the Commonwealth of Puerto Rico, unless applicable law provides otherwise for consumers.

14. General Provisions

14.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Senda LLC with respect to the App.

14.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.

14.3 No waiver

Our failure to enforce any right under these Terms will not constitute a waiver of that right.

14.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without your consent.

14.5 Language

These Terms are written in Spanish. Any translation into another language is provided for convenience, and in case of conflict between versions, the Spanish version prevails.

15. Contact

If you have questions about these Terms:

SENDA LLC 410 Avenida Montesol, Ste 14 #2078 Fajardo, Puerto Rico 00738

Email: support@sendapr.com

By continuing to use PRende, you confirm that you have read, understood, and accepted these Terms of Use.