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PRende Privacy Policy

Effective: May 9, 2026  ·  Last updated: June 2, 2026

1. Who We Are

SENDA LLC (“we”, “our”, “Senda”) is a limited liability company organized under the laws of the Commonwealth of Puerto Rico, with mailing address at:

410 Avenida Montesol, Ste 14 #2078
Fajardo, Puerto Rico 00738

Senda LLC is responsible for the PRende mobile application (the “App”). This Privacy Policy explains what information we collect when you use the App, how we use it, whom we share it with, and what rights you have over it.

If you have questions about this Policy, write to us at legal@sendapr.com.

2. Summary at a Glance

So this policy doesn't require a lawyer to understand, here are the most important points:

• We collect only what's necessary for the App to function: your location when you report an outage, the receipts you upload for your claim, and the contact details you choose to associate with your account.
• We do not sell your personal information to advertisers or data brokers, and we never will.
• Our public database (the outage map) does not contain personal identifiers. It is mathematically impossible to reconstruct an individual user's history from the public map.
• You can use the App without creating an account (guest mode). Creating an account is only necessary if you want to make a purchase or sync your data across devices.
• Your data lives on Google servers (Firebase) in the United States region. The United States and Puerto Rico share the same federal data protection legal framework.
• You can delete your account and all associated data at any time, directly in the App or by writing to us at legal@sendapr.com.

3. Information We Collect

3.1 Information you give us directly

• Account data (if you choose to create one): your name, email address, and profile photo (if you sign up with Apple or Google and your account has a public photo).
• Claim data: full name, physical address, LUMA/AEE account number, incident narrative, incident date, prior complaint numbers, the location of the affected property you pin on the map, and information about the receipt of the affected appliance (item, model, date of purchase, price).
• Digital signature: if you opt to sign your claim digitally, we use the image of your signature only at the moment of generating your PDF document (it is embedded in the PDF and we do not retain it on our servers as a separate file).
• Messages to support: if you write to us through the Help screen, we store the subject and body of your message, along with basic data about your account and device, so we can respond to you.

3.2 Information collected automatically

• Anonymous user identifier: when you first open the App, we generate an anonymous identifier (UID) that internally associates your data. This UID contains no personal information.
• Location: when you tap “¡Se Fué!” (it's gone) or “¡Llegó!” (it's back), we collect the precise GPS coordinates from your device, and we use them in three ways. (1) For the public map, we reduce the precision of the coordinate to an approximate one km² area (via a low-precision geohash) before adding your report; the version that reaches the public map never includes your exact location or a user identifier. (2) We keep a copy with the precise coordinates in your account's private outage history (visible only to you), where it is used to fill the location column of your claim's PDF. (3) We use your precise location briefly, on our servers, to detect clusters of nearby outages (when several people report at almost the same time and place). This signal is automatically deleted within about an hour, is never shown publicly, and is never shared with other users. When a cluster is detected, we may send a notification to devices in that area, without storing who receives it, inviting them to report (see Section 4).
• Device data: when an error occurs in the App, we log the device model, operating system, App version, and exception stack trace. This information is only uploaded to our servers if you have previously enabled diagnostics consent on the corresponding screen.

3.3 Information generated by your use

• Outage events: each time you report a change in power status, we store in your account's private history the timestamp, the precise coordinates (latitude and longitude), the geohash, and the “power on” or “power off” indication.
• Tracked claims: claims you generate are saved to your account so you can follow up on them (status, relevant dates, deadline reminders). The claim document also includes your own outage reports near the affected property as supporting evidence.
• Subscription status: if you purchase access to premium features, we store a “purchase made” indicator and the count of available claims. We do not store your credit card data; payment processing is handled by the Apple App Store or Google Play (see Section 5).

3.4 Information we do NOT collect

• We do not access your contacts, calendar, messages, or personal files.
• We do not access your microphone or camera except when you explicitly open the “Upload receipt” feature.
• We do not use advertising tracking identifiers (IDFA on iOS, AAID on Android).
• We do not use third-party tracking cookies.

4. How We Use Your Information

We use the information collected only for the following purposes:

1. Operating the App: showing you the outage map, generating your PDF documents, reminding you of the legal deadlines for your claim, and sending you proximity notifications when several people near you report an outage, to prompt you to report yours.
2. Syncing your data across devices when you sign in with the same account.
3. Processing your purchases and maintaining a record of available claims associated with your account.
4. Responding to your support requests.
5. Detecting and fixing errors, to the extent that you have given consent.
6. Complying with applicable legal obligations (responding to court subpoenas, requirements from the Government of Puerto Rico, etc.).

The App asks for permission to send you notifications (such as the proximity notifications described above). You can grant or revoke it at any time in your device settings.

We do not use your information to train artificial intelligence models or to create advertising profiles.

5. Whom We Share Your Information With

PRende relies on a small number of service providers to operate. Each one receives only the minimum information necessary to perform its function.

We do not sell your personal information to third parties, nor do we share it with any advertiser, data broker, or any other entity for commercial purposes unrelated to the operation of the App.

Your claim's PDF brings together your personal information, your outage history, and your photos. You are the one who submits it to LUMA, the NEPR, or the relevant authority; PRende does not transmit it for you. By submitting it, you share that information with that entity on your own initiative.

We may share information if required to do so by a court order, valid subpoena, or legitimate governmental requirement, and provided we are legally obligated to do so.

6. Public Outage Map

The map you see when you open the App shows the aggregate of recent reports. To protect you, we maintain strict separation between public and private data:

• Documents in the public collection contain no user identifier.
• The coordinates that reach the public map are reduced to a precision of approximately one km² (a low-precision geohash) before being published; your precise location never forms part of the public data and remains only in your account's private history.
• Once published, the document is immutable; not even we can link it back to your account.

In other words: even if someone gained full access to the public map database, they could not reconstruct the history of when and where you report outages.

7. Your Rights

As a resident of Puerto Rico, and depending on your jurisdiction, you have the following rights over your personal information:

• Access: you can ask us for a copy of the data we hold about you.
• Rectification: you can correct inaccurate information directly in the App or ask us to do so.
• Deletion: you can delete your account and its associated data directly in the App, from the Account screen (the “Eliminar cuenta” button); deletion is permanent and immediate. You can also request it by email. Some exceptions apply (for example, records we are legally obligated to retain).
• Portability: you can request your data in an exportable format.
• Opposition and limitation: you can disable diagnostic sending at any time from the Settings screen.
• Withdrawal of consent: you can close your account at any time.

To exercise any of these rights, write to us at legal@sendapr.com. We will respond within a reasonable timeframe (generally between 7 and 30 days).

8. Security

We protect your information using industry-standard practices:

• All data is transmitted encrypted in transit (TLS 1.2+).
• Data at rest is stored with AES-256 encryption on Google Firebase servers.
• Access to data is restricted by strict security rules at the Firestore level: each user can only read and write their own information.
• API keys and critical secrets are stored in Google Secret Manager, outside the source code.

No system is 100% secure. If you discover a vulnerability, write to us at legal@sendapr.com and we will correct it as soon as possible.

9. Data Retention

We retain your information while your account is active, and for a reasonable additional time as necessary to:

• Comply with legal and tax obligations (generally 5 years under Puerto Rico law for accounting and tax records).
• Resolve disputes and enforce our agreements.

Outage events published on the public map are automatically removed from the visible aggregate 24 hours after their creation.

Anonymous (guest) account data is automatically deleted after 30 days of inactivity. To keep and be able to recover it, link an account.

If you close your account, we will delete your personal data, your private outage history, your claims, and the property location you saved, within 30 days, except for that which we are legally obligated to retain. Reports already published on the public map contain no link to your account (see Section 6), so they cannot be associated with you and are not affected by deleting your account; they remain as anonymous aggregate data.

10. Children

PRende is not directed at children under 13 years of age and we do not knowingly collect personal information from children under that age. If we learn that we have collected information from a child under 13, we will delete it immediately.

If you believe a child under 13 has provided us with personal information, write to us at legal@sendapr.com.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, in applicable law, or in the services we offer.

When we make significant changes:

• We will update the “Last updated” date at the beginning of this Policy.
• We will notify you through the App or by email (if you have an account with a registered email) before the change takes effect.

We recommend reviewing this page periodically.

12. How to Contact Us

If you have any question, complaint, or request related to this Policy or your personal information:

We will respond as soon as possible.